Privacy Policy

1. Introduction

Welcome to Global Kernel ("we," "our," "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully to understand our practices regarding your personal data. By accessing our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with our website and services:

Personal Identification Information

• Full name
• Email address
• Phone number
• Company name and position
• Billing and project-related information

Technical Data

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited and time spent on our website
• Referring URL and exit pages
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services and project deliverables
• Communication: To respond to inquiries, send project updates, and share relevant information about our services
• Marketing: To send newsletters, promotional materials, and industry insights (with your consent where required)
• Analytics: To analyze website usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our website, systems, and users from fraudulent or malicious activity

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences for a personalized experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Newsletter Data

When you subscribe to our newsletter, we collect your email address and name. We use this information exclusively to send you our newsletter containing industry insights, company updates, and promotional materials.

You can unsubscribe at any time by clicking the "unsubscribe" link in any newsletter email or by contacting us directly. We do not share your newsletter subscription data with third parties for their marketing purposes.

6. Contact Form Data

When you submit a contact form on our website, we collect your name, email address, phone number, and message content. This information is used solely to respond to your inquiry and is retained for customer service record-keeping purposes.

7. Quote Request Data

When you request a quote, we collect additional project-related information including project details, budget estimates, and timeline requirements. This data is used to prepare accurate proposals and is shared internally with our project management and development teams.

8. Third-Party Services

We may engage trusted third-party service providers to assist in operating our website and business. These providers have access to your personal data only to perform specific tasks on our behalf and are contractually obligated to protect your data.

We do not sell, trade, or rent your personal identification information to third parties for their marketing purposes.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security audits
• Access controls and authentication mechanisms
• Regular staff training on data protection practices

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

When data is no longer required, we securely delete or anonymize it. Specific retention periods vary based on the type of data and applicable legal requirements.

11. Your Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain conditions
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided in Section 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically for any updates. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@globalkernel.com
• Phone: +880 1322-119900
• Address: 158, College Road, Chawkbazar, Chattogram, Bangladesh
• Website: www.globalkernel.com